Senior Director, Customer Success and Support
James started his career as a business economist, where he learned much about business financials, investments, ROIs, and other financial analytics used in decision-making. Years later, James discovered IT and focused on software programming, database server administration, applications, and their back-end processes.
James later fell in love with networking and pursued opportunities with large enterprises as a network architect. He completed multiple industry certifications and performed major upgrades of networks, supporting very large government and commercial customers in the areas of core routing and switching and security, such as NGFW firewalls/data assurance, wireless, SaaS, unified communications, and collaboration.
Over the years, James has been a part of several startups and has also worked for several employers, supporting multiple customers by providing network support services to very large, global organizations.
Learn about 20/20’s managed network offerings.
Senior Director, Engineering
Jim is proficient in the design, implementation, and operations of secured information-technology systems and services. His areas of deep understanding include technology infrastructure utility (network, servers, storage, data center), service operations, security risk detection and protection, user interface technology, cloud services adoption, web hosting, data analysis, and collaboration systems.
As building blocks to his current expertise, Jim filled roles as a CAD operator, electrical engineer, process designer, network engineer, systems manager, and software programmer of both machine control and data management systems. He then moved on to work in the financial industry, where he concurrently directed investment-banking IT operations, ITIL adoption, and multiple corporate-merger integrations. He then moved on to help multiple organizations consolidate, modernize, and outsource IT infrastructure and support services.
See how 20/20 helped AARP deploy a modern security platform that detects and blocks sophisticated attacks.
Kevin excels at strategy and revenue growth, being a trusted advisor, ensuring customer satisfaction, and building elite teams. Kevin has consulted across a wide range of technology business solutions, including CRM, ERP, fixed-income market exchanges, and telecom expense management. For the past 10 years, he has consulted with organizations to increase agility, improve productivity, and reduce costs by embracing the cloud and modernizing their IT Infrastructure.
Take a look at our Proven Success page to read about the success our customers have seen thanks to 20/20’s elite IT strategy.
Lori specializes in operations management, finance, human resources, and benefits administration. Prior to coming to 20/20, Lori built and sold two B2B companies.
Lori and the 20/20 Team specialize in a hands-on approach to modernizing and securing IT infrastructure. Book a short session with one of our solution architects who will take the time to understand your business goals, then deliver recommendations and next steps.
CTO & Senior Solutions Architect
Patrick delivers business solutions using leading-edge technology. For more than 25 years, he has engineered, secured, and deployed large-scale data center, LAN, and WAN infrastructures. He has worked in the transaction-processing field, as well as consulted with many government departments, several agencies, and a wide range of commercial businesses. Patrick works with the technology and business teams to understand business and application drivers and produce solutions that meet business requirements and provide efficiencies and ease of management.
Read more about 20/20’s dynamic IT Infrastructure Solutions.
Director, Collaboration Business
Stephanie leads our Collaboration Business focusing on migrating customers to leading edge cloud platforms for voice, video and contact center. She has over 17 years of experience working in both the private and public sectors across multiple disciplines including IT project management, VOIP, network infrastructure, software development, strategic planning, and finance. Along with the Collaboration Team, Stephanie has developed a proven process to bring your organization’s communication systems to the cloud starting with building a business case to gain executive support/sponsorship, then managing the implementation from kickoff through managed services. This allows your staff to remain focused on their key responsibilities and leave the moves, adds and changes to us.
Learn more about our UCaaS and Managed Services Capabilities
Director, Collaboration Engineering
Tony’s skills include unified communications as a service (UCaaS), video conferencing design and integration, Voice over IP system design, communications needs assessment, deployment, and adoption, and audio and video network design.
Tony has been working in the video conferencing and communication industry since his start at PictureTel in 1996. In 1999 he moved on to Tandberg, continuing with the company through the Cisco acquisition as a managing engineer at the Executive Briefing Center, North America. In 2015, he took the role of Senior Manager for Collaboration for Under Armour Inc., operating the global telephony, video, and customer service technology. Tony joined 20/20 Teknology in 2015 to help lead the collaboration business and technologies team. He has spent the last two years consulting and designing communications solutions for 20/20’s clients.
Over 20 years of experience has provided Tony with a unique perspective on the technologies and best practices in the industry, allowing him to expertly advise on how to create solutions that boost ROI and create better user experiences.
Review our comprehensive Unified Communications offerings.