Reference 6: Brivo

Brivo provides a platform that combines the best cloud access-control technology and customer service to deliver better security. 20/20 Teknology was selected by Fuze as the professional service partner to implement the Fuze platform for both the domestic and international locations.

Challenge: Brivo needed an integrated unified communications platform that could support its U.S. and international locations.

Solution: Brivo selected Fuze for its global and integrated voice, video, and web conferencing cloud solution. 20/20 Teknology led the migration to Fuze, including design and integration of their call center platform. Migration steps included project plan, network assessment, call flows, DID migration, and site readiness for successful cutover and user adoption.

Result: Brivo has successfully migrated to Fuze, and the company is beginning to phase out siloed applications.

“The 20/20 Teknology team ensured a seamless implementation of our new Fuze phone system.  In particular, we really enjoyed working with Stephanie. She has a thorough understanding of the product and process and was an absolute pleasure to work with.”

— Lori Trimailo, Project Manager

Reference 7: Golden Corral

Golden Corral is a restaurant chain with more than 40 corporate-run locations nationwide. 20/20 Teknology was brought on by Fuze as the professional service partner to implement the Fuze platform for Golden Corral.

Challenge: Golden Corral wanted to move from its archaic, on-premises telephony system (which hadn’t been touched in roughly two decades and had no existing call flow or user documentation) to a new cloud-based, unified communications platform that could support HQ, all corporate restaurants, and, optionally, the franchise restaurants.

Solution: 20/20 Teknology led the migration in a phased approach:

  • Phase 1: Migrate roughly 20 restaurants to Fuze. This included developing a project plan for implementation; leading the design effort for network readiness and call flows, based on best practices; and ensuring a successful cutover of each restaurant, with no impact on day-to-day operations.
  • Phase 2: Migrate the HQ location. This effort included extensive call-flow design work, capturing various specific user needs, network design, training, and cutover support.
  • Phase 3: Migrate the remaining 20 restaurants and various franchise locations to Fuze, utilizing the repeatable process developed in Phase 1, enabling Golden Corral to take more of a lead role for their own migrations.

Result: Golden Corral restaurants migrated to Fuze seamlessly. The HQ migration went very smoothly. This was a big achievement for both Golden Corral and 20/20 Teknology due to the significant challenges experienced during the design phase. 20/20 Teknology worked closely with HQ staff to ensure user adoption success and provided on-site on-the-job training.

“You all rock. I will leverage your services for all implementations.”

— Kim Chapman, CEO Network Contractor, company supporting Golden Corral